Terms of service
Terms of Service
Last Updated: 5 August 2026
Welcome to Elyra Beauty. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About Us
Elyra Beauty is an online retailer offering beauty, haircare, and personal care products to customers within South Africa.
Throughout these Terms, "we", "our", and "us" refer to Elyra Beauty.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You will use this website only for lawful purposes.
3. Products
We strive to ensure that all product descriptions, images, colours, and specifications displayed on our website are as accurate as possible.
However, actual product colours may vary depending on your device's display settings.
We reserve the right to modify or discontinue products without prior notice.
4. Pricing
All prices are displayed in South African Rand (ZAR).
Prices are subject to change without prior notice.
If a pricing error occurs, we reserve the right to cancel or refuse any affected order and issue a full refund where payment has already been made.
5. Orders
We reserve the right to refuse or cancel any order due to:
- Product unavailability
- Payment issues
- Suspected fraudulent activity
- Incorrect pricing or product information
- Any other legitimate business reason
If your order is cancelled after payment has been received, a full refund will be issued.
6. Payments
We accept secure online payments through our approved payment providers.
Orders will only be processed once full payment has been successfully received.
7. Shipping
We currently deliver only within South Africa.
Estimated delivery time is 8–15 business days after dispatch.
Shipping information is provided in our Shipping Policy.
While we work with trusted courier partners, delivery times are estimates and cannot be guaranteed.
8. Returns & Refunds
Our Returns and Refund Policy forms part of these Terms of Service.
Please refer to our dedicated Returns Policy for information regarding exchanges, returns, and refunds.
9. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Product images
- Graphics
- Text
- Branding
- Website design
is the property of Elyra Beauty and may not be copied, reproduced, distributed, or used without our prior written permission.
10. Acceptable Use
You agree not to:
- Use our website for unlawful purposes.
- Attempt to gain unauthorised access to our systems.
- Upload malicious software or harmful code.
- Interfere with the operation or security of the website.
- Copy or misuse our content.
11. Limitation of Liability
To the maximum extent permitted by South African law, Elyra Beauty shall not be liable for any indirect, incidental, or consequential damages arising from:
- Use of our website
- Delayed deliveries
- Product availability
- Technical issues
- Third-party services
Nothing in these Terms excludes any rights you may have under the Consumer Protection Act or other applicable South African legislation.
12. Privacy
Your use of our website is also governed by our Privacy Policy.
By using our website, you consent to the collection and processing of your personal information in accordance with POPIA and our Privacy Policy.
13. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the content, privacy practices, or services provided by third parties.
14. Force Majeure
Elyra Beauty shall not be liable for any delay or failure to perform its obligations due to events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Power outages
- Internet failures
- Labour disputes
- Government restrictions
- Pandemics
- Courier disruptions
15. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.
16. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will take effect immediately upon publication on this website.
Continued use of the website constitutes acceptance of the updated Terms.