Refund policy

Refund & Return Policy

Last Updated: 5 August 2026

At Elyra Beauty, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Please read our Returns & Refund Policy carefully before making a purchase.

Returns

We accept returns within 2 days of receiving your order, provided that the item meets the conditions below.

To be eligible for a return:

  • The item must be unused and in its original condition and unopened.
  • The item must be returned in its original packaging.
  • All accessories, manuals, and original contents must be included.
  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Hair brushes that have been used
  • Hair styling tools that have been used
  • LED beauty devices that have been used
  • Beauty or personal care products that have been opened or used
  • Gift cards
  • Sale or clearance items (unless defective)

Faulty or Damaged Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging (if applicable)

Once assessed, we may offer:

  • A replacement
  • A repair (where applicable)
  • A refund, where required by law

Change of Mind

If you change your mind after receiving your order, you may return the item within 2 days, provided it is:

  • Unused
  • In its original packaging
  • In a resellable condition

Return shipping costs for change-of-mind returns are the customer's responsibility.

Original shipping fees are non-refundable.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 7–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Exchanges

We replace items only if they are:

  • Incorrect items 

If you require an exchange, please contact us before returning your item.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent

We recommend using a tracked courier service, as Elyra Beauty cannot be responsible for returns lost during transit.

Order Cancellations

Orders may only be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled and must instead follow our return process.

Consumer Rights

Nothing in this policy limits or excludes your rights under the Consumer Protection Act, 2008 (Act No. 68 of 2008) or any other applicable South African law.